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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chris Yates

March 25, 2025

5  out of  5
rating by Chris Yates
"Tiffany did a great job explaining the ins and outs of my policy and even got me some additional discounts I didn’t know about!"
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Eric Durbin

March 25, 2025

5  out of  5
rating by Eric Durbin
"Tiffany was great. She explained my policy to me step by step. She also answered my questions no matter how stupid they could have seemed to her, it meant allot to me. She might have had the cheapest rate for my bike, but being that everything was explained to me and due to the personal service she gave, I went with her. If you need a quote or just want to change insurance, give Tiffany a call. You won’t be sorry."
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Jase Pennala

March 18, 2025

5  out of  5
rating by Jase Pennala
"You know Keith Pennala and his team are just great people and help me a lot with insurance and getting my money back."
We responded:
"Thanks for this!! Appreciate you!! "
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Perry Smith

March 15, 2025

5  out of  5
rating by Perry Smith
"I talked with Tiffany. She gave me an excellent quote, went over all the details, recommended some good things. Tiffany was like a ray of sunshine on this old man. And you can’t beat Keith’s prices for sure. The two of them saved me a lot of money. Thank you again."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Tiffany provided such a great experience and helped you find the right coverage at the best price. She truly is a ray of sunshine, and we’re lucky to have her on our team! We appreciate your trust in us and are always here whenever you need us. Thanks again!"
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Tracy Davis

March 12, 2025

5  out of  5
rating by Tracy Davis
"Highly recommend Keith Pennala state farm insurance! Always have the best experience with Tiffany Apsitis. She is very knowledgeable and always very friendly and caring. Thank you for always getting us the best rates for Auto and renters! Can't say enough great things about Tiffany!!"
We responded:
"Thank you so much for your wonderful review! We’re so happy to hear that Tiffany has provided you with such a great experience. She truly cares about our customers and always goes the extra mile to find the best coverage and rates. We appreciate your trust in us and look forward to continuing to serve you. Thanks again for your kind words!"
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Sara Dobrowski

March 10, 2025

5  out of  5
rating by Sara Dobrowski
"Tiffany was great. Supper through and made the process simple and easy. 10 out of 10 would recommend!"
We responded:
"We really appreciate your feedback! Tiffany does a great job of making insurance easy to understand, and we're so glad she provided such a smooth experience for you. Thanks for the 10/10 recommendation—we’re always here if you need anything!"
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Alyssa Streetman

March 5, 2025

5  out of  5
rating by Alyssa Streetman
"Tiffany was awesome! Super prompt, answered any and all questions, and helped me understand the little details I might have otherwise missed. 10/10 recommend!!"
We responded:
"Thank you so much for the kind words and for recognizing Tiffany’s hard work! We’re thrilled to hear she provided such a great experience and helped make everything clear for you. If you ever need anything else, we’re always here to help. Thanks again for the recommendation!"
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Gary Derin

February 25, 2025

5  out of  5
rating by Gary Derin
"I had the pleasure of having Katlian Turner assist me in getting insurance for my car. She was pleasant, informative and helped me figure out what I needed as far as coverage for my auto. She was very easy to talk with. Very easygoing, which means a lot to me! She’s a keeper."
We responded:
"Thanks for the kind review!! Katlian was actually telling me how much she enjoyed yoir conversation as well! Glad we could help!!"
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Shawn Moffatt

February 24, 2025

5  out of  5
rating by Shawn Moffatt
"Tiffany was a pleasure to work with today She went over my insurance coverage and answered all my questions and also compared different options to save me money."
We responded:
"We appreciate you Shawn! If there is ever anything we can do to help we will! Thanks!!"
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Tim Lindon

February 21, 2025

5  out of  5
rating by Tim Lindon
"I am super grateful for all you do for me! Thank you for always being there for me!"
We responded:
"We appreciate you Tim!! Thanks for your continued help and vision!! "
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mohan Yellapantula

February 17, 2025

5  out of  5
rating by mohan Yellapantula
"I had the pleasure of working with Tiffany Apsitis at the State Farm office of Keith Pennala, and I can’t recommend her enough! She took the time to thoroughly explain all my insurance coverages—home, auto, and umbrella—ensuring I fully understood my options. As I was shopping for new coverage due to a premium increase and reduced coverage from Progressive, Tiffany guided me through the entire process with professionalism and patience, answering all my questions along the way. She made what could have been a stressful experience smooth and easy. If you’re looking for excellent service, I highly recommend reaching out to Tiffany!"
We responded:
"Hey! Wow! This is a very nice review! I will be sure to pass this one to the team, thanks again for your kind words! They mean alot!"
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Johnathon Wilson

February 12, 2025

5  out of  5
rating by Johnathon Wilson
"I've known Keith for years now, and have always had a very high opinion of him. When I brought my policies over to his office this year, I had the pleasure of working with Tiffany, one of his staff members. She was kind, well informed, and very helpful. I've always had good experiences working with Keith, and expect that to continue."
We responded:
"I appreciate you Johnathon!! Thank you for taking the time to share!! Appreciate you!!"
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Steven Beyer

February 11, 2025

5  out of  5
rating by Steven Beyer
"Keith and his team is always there to meet your needs. Professional, fair, and always willing to help."
We responded:
"Hey!! Thank you for giving us a review!!! Audrey will be pumped!! "
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Jillian Chesney

February 6, 2025

5  out of  5
rating by Jillian Chesney
"Favorite State Farm office. Great staff who are genuine, friendly and kind! Tiffany and Audrey are great, as well as Keith and Ryan!"
We responded:
"Thank you bery much for taking the time out of your day to give us a review!! Grateful for you! "
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Kyle Blickenstaff

February 5, 2025

5  out of  5
rating by Kyle Blickenstaff
"I couldn’t be more impressed by the service Tiffany provided me. You are a rockstar and I wish you the best!"
We responded:
"This! I appreciate your sharing your experience! Thank you for trusting us to help you! 810-224-6218 "
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Andrew Johncox

January 31, 2025

5  out of  5
rating by Andrew Johncox
"I just spoke with Tiffany and Audrey, we were able to make some changes to my policy to suit my needs. They both were very helpful and easy to talk to."
We responded:
"Thank you very muxh Andrew!! For giving us a review but also for your continued support!+"
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Jennifer Kennedy

January 24, 2025

5  out of  5
rating by Jennifer Kennedy
"I love this office! I stop in for work and it doesn’t matter who is in, everyone is always so welcoming and friendly! Not all offices are created equally and they stand out for sure!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you’ve had such positive experiences with our team. We strive to make everyone feel welcome and valued, and it means a lot to know we stand out to you. We appreciate you stopping by and look forward to seeing you again soon!"
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Ross Thomas

January 22, 2025

5  out of  5
rating by Ross Thomas
"Tiffany is amazing to work with. Saved me so much money, got back with me extremely fast, and was very professional."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Tiffany was able to save you money and provide you with prompt and professional service. We’re lucky to have her on our team and are so glad she could help meet your needs. If there’s anything else we can assist you with, please don’t hesitate to reach out!"
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Torrionah Miller

January 9, 2025

5  out of  5
rating by Torrionah Miller
"Here to leave my “Brady is awesome” review! Thanks your awesome 🤣"
We responded:
"We thi k he's pretty great too!! Glad he nade a difference!!"
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Carl Breece

January 9, 2025

5  out of  5
rating by Carl Breece
"I had a great experience with Tiffany. She was very courteous and knowledgeable. I got a good price on car and renters insurance. Everything was done over the phone very easy. Great job."
We responded:
"Thank you Carl! I will make sure to share this with her!! "
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Orv Borg

January 7, 2025

5  out of  5
rating by Orv Borg
"Thank you Tiffany for all your help and being persistent (in a great way) and helping me get the best rate I’ve had in a long time on my auto insurance!!"
We responded:
"Wow!! Thanks Orv! We appreciate the review! "
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Julio Quinones

January 7, 2025

5  out of  5
rating by Julio Quinones
"Excellent service and attention to my needs. Very happy to be represented by this firm…specifically Alana Shifflet. She is fantastic. She is super knowledgeable and always works to gets the job done. I highly recommend Alana for your State Farm needs!"
We responded:
"Thank you for the kind words Julio! We are grateful to have Tony on the team!"
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Katie Yombik

December 28, 2024

5  out of  5
rating by Katie Yombik
"Tiffany Apsitis made the process of switching over my home and auto insurance policies painless and seamless. She is also saving me $75 a month on my auto insurance alone on comparable coverage. And I also had to setup new homeowners insurance for a new mortgage and the loan underwriters didn’t have to wait on her for anything. She is very responsive to email and I know I am in good hands with her."
We responded:
"Thank you so much for sharing your experience! Tiffany is amazing, and we’re lucky to have her on our team. I’m glad she made switching your home and auto insurance so easy and even saved some money! It’s great to hear how responsive and reliable she was, especially with your new homeowner’s insurance. We’re thrilled to have you with us and will always be here to help!"
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sam baldwin

December 4, 2024

5  out of  5
rating by sam baldwin
"Tiffany was very friendly and helpful"
We responded:
"Thank you for taking the time to give us a review"
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Jeff

December 4, 2024

5  out of  5
rating by Jeff
"Tiffany was great help. She was pleasant to speak to and informative. Thanks Tiffany."
We responded:
"I am glad Tiffany was able to help!! Thank you!!"