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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rob Sterling

October 2, 2024

5  out of  5
rating by Rob Sterling
"Tony was excellent! Down to earth and practical. It’s nice having a human to work with instead of the random person at the larger companies. Would definitely recommend!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Tony provided such a down-to-earth and practical experience for you. We pride ourselves on offering a personalized touch, and it's great to know that you felt the difference. Your recommendation means a lot to us! "
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Lisa Swan

October 2, 2024

5  out of  5
rating by Lisa Swan
"Great personality and very easy to talk too. Helped answer all questions and answered them in a matter that I understood."
We responded:
"Thank you so much for your thoughtful review! I’m really happy to hear that I could make things clear and comfortable for you. It was a pleasure chatting, and I’m always here if you have any more questions in the future! "
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florance Thomas

October 2, 2024

5  out of  5
rating by florance Thomas
"I can't say enough of how awesome this whole firm is. I have talked with Tiffany on many occasions, and even the owner Keith and they have always been very helpful, and they have made it a joy contacting the insurance company. The other day Tony called me to go over some things on my policy and unknowingly to him I was just recovering from a panic attack and was a little sarcastic, he did not miss a beat he took that reponse and made that whole call amazing. I know State Farm is considered higher insurance, and I used to chase the cheapest rate, but since I switched about 2 years ago, I haven't been happier or felt more secure in an insurance company ."
We responded:
"Thank you for your kind words! We're so glad to hear you've had great experiences with Tiffany and Tony. We're here to support you and appreciate your trust in us. Thanks for choosing us and feeling secure with State Farm! "
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Matt S

September 23, 2024

5  out of  5
rating by Matt S
"Tony is fantastic, incredibly knowledgeable and helpful and I absolutely appreciate all of the info and personality."
We responded:
"Tony's going to love this! We're so glad he could charm you with his knowledge and personality. Thanks for the awesome shoutout – we’ll make sure Tony doesn’t let it go to his head! "
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Karina Ortega

September 22, 2024

5  out of  5
rating by Karina Ortega
"Tiffany Apsitis was very helpful. Excellent customer service. She went above and beyond explaining coverage for both, auto and home insurance. Great prices!"
We responded:
"Thanks for the great review! We're glad Tiffany could help you with your insurance and get you great prices. We'll be sure to pass on your kind words!"
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Linda Carey

September 20, 2024

5  out of  5
rating by Linda Carey
"I recently stopped by State Farm - Keith Pennala Agency to make a sales call, and I was truly blown away by the amazing experience I had! From the moment I walked through the door, the entire staff greeted me with warm smiles and genuine enthusiasm. It’s not often that you come across a team so dedicated to creating a welcoming environment. I walked in during a staff meeting, and instead of telling me that it was a bad time, every member of the staff was engaging. Thank you Keith, Tiffany, “Toe Knee”, Alana and Brady for making my Friday morning start off with an awesome positive energy. If you’re looking for a place with exceptional customer service and a friendly atmosphere, look no further than State Farm - Keith Pennala Agency. I highly recommend stopping by—you won't be disappointed!"
We responded:
"Thanks for the awesome review! We’re so glad you crashed our staff meeting—you brought great vibes! Keith, Tiffany, Toe Knee, Alana, and Brady loved starting their Friday with your energy. We aim for welcoming, but we didn’t know we’d hit that level! 😄 Come back anytime—we promise there’s always a smile (and maybe another meeting to crash)! "
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Rajiv Malik

September 18, 2024

5  out of  5
rating by Rajiv Malik
"Moving to Michigan was a surprise to me with the highest auto policy rates. I was messing around with different companies to get a good rate and coverage. I don't think anyone can provide a better deal than them. Tiffany, you are great, m so thankful to you for handling my auto policy."
We responded:
"Well I would like to welcome you to MI! And th ak you for trusting us with your business! We appreciate you!!"
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Melissa Blevins

September 13, 2024

5  out of  5
rating by Melissa Blevins
"The representative that issued my policy, Tony Timko was friendly and knowledgeable. He informed me of what State Farm had to offer, then helped me pick the policy that was right for me. Tony truley made shopping for insurance a pleasant experience."
We responded:
"Wow! I appreciate you taking the time to give us a review! I will make sure to let Tony know! Thank you for allowing us to earn your business!"
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Lori Childers

September 11, 2024

5  out of  5
rating by Lori Childers
"Super Awesome people at this place!! Tony is the best! He really cares!"
We responded:
"Thank you for your kind words! We appreciate you and do indeed care!! I will be sure that Tony sees this! "
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Aaron Glenn

August 26, 2024

5  out of  5
rating by Aaron Glenn
"I am very very pleased with the rates! And Excellent work by Tony Timko. He was understanding, quick, efficient and thorough to make sure he was getting me a great rate. He really helped me! I am so happy I am getting out from my other insurance provider. thank you State Farm!!!"
We responded:
"Thank you for trusting us to earn your business! I am glad Tony was able to help!! "
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Larry Taylor

August 20, 2024

5  out of  5
rating by Larry Taylor
"Tony was a great pleasure to talk to about my insurance options. Very professional and enlightening to talk to. Thanks Tony."
We responded:
"Tremendous! I will share! Tony is great! Thank you!! "
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Rhonda Casey

August 16, 2024

5  out of  5
rating by Rhonda Casey
"From our initial conversation and throughout the whole process , Tony Timko worked on my behalf with the highest professionalism and superior knowledge to answer all my concerns and questions. Tony made sure to make me feel like I was a priority with his commitment to excellence in serving me. It was obvious that Tony takes great pride in his position with State Farm. I would recommend Tony to family and friends. Thank you Tony!"
We responded:
"We think Tony is pretty great as well! He is passionate about taking care of people! I am glad he was able to help! I cant wait to share this with him! Thank you!"
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Gerrit Otten

August 15, 2024

5  out of  5
rating by Gerrit Otten
"Tiffany super personable and friendly. I really enjoyed working with her!"
We responded:
"Thank you sir! We appreciate you!!"
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Laura Laura

August 14, 2024

5  out of  5
rating by Laura Laura
"Great coverage for a great price! Same call service provided, enjoy the entire team over on grand river in Brighton"
We responded:
"Thanks Laura!! We have moved though! Across from the Log Cabin, a mile or so down the road! "
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NOVI CLEANING CO

August 9, 2024

5  out of  5
rating by NOVI CLEANING CO
"Some of the best people in their insurance business Audrey and Tiffany are number one. Request them they'll give you the best rates"
We responded:
"Thank you for the kind review! We appreciate you!"
Profile photo of Tracey Coykendall

Tracey Coykendall

August 7, 2024

5  out of  5
rating by Tracey Coykendall
"Tiffany was awesome switching over my policies and adding a business account too. Thank you Tiffany. This is just how I like to do business. No fuss or problems!"
We responded:
"Thank you Tracey! Tiffany is a huge asset to our team! "
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jason Bohannon

August 7, 2024

5  out of  5
rating by jason Bohannon
"Tiffany A. is a super star! Always quick to respond with an answer to any question or help I might need. Always professional and a great disposition and personable. She is on top of her game!! Seems like a true asset to the insurance world!!"
We responded:
"Tiffany is definitely a true super star! Shes passionate and helpful with everyone! Thank you!"
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Shawn Disbrow

August 2, 2024

5  out of  5
rating by Shawn Disbrow
"Dealing with this agency is like finding the last piece of a puzzle – incredibly satisfying and a bit magical. From the moment you have a quick question, Audrey is right there, ready to help with a smile and a wealth of knowledge. It's as if she has a superpower for answering queries in record time. And then there's Tiffany, who handles writing new policies with such ease and grace that it's almost like watching a master chef whip up a gourmet meal. You come in with a need, and before you know it, she’s served up the perfect policy, garnished with a dash of professionalism and a sprinkle of efficiency. The entire team at the agency is not just helpful but genuinely delightful to interact with. It's always a pleasure, and their assistance makes everything feel smoother and a bit more fun. Kudos to Audrey and Tiffany for their fantastic work – they truly make dealing with the agency a breeze!"
We responded:
"There are Google reviews and then there is this! I appreciate yhis more than you know and am super happy to hear that my team is able to make a difference! Thank you!"
Profile photo of Denise Bible

Denise Bible

July 23, 2024

5  out of  5
rating by Denise Bible
"Tiffany is so wonderful! All the questions I had to ask to understand this insurance stuff and she was so patient and knowledgeable. Thank you for everything Tiffany, you are amazing!"
We responded:
"Tiffany will be so happy tobhear about this!! She is a huge part of our team amd we also thinks shes amazing!!"
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Michael Rossi

July 19, 2024

5  out of  5
rating by Michael Rossi
"Tiffany was a great help with answering questions. I had to see how low I could get my quote. Thanks, Tiffany."
We responded:
"I am glad to hear that Tiffany was able to help!! Thank you!"
Profile photo of Sarah Woolf

Sarah Woolf

July 12, 2024

5  out of  5
rating by Sarah Woolf
"Tony did an amazing job! Saved me time by taking care of everything over the phone. Bundling all my services was such a great suggestion and it saved me over $50 per month. Thank you so much Tony!"
We responded:
"Thats great to hear!!! I will make sure he sees this! Thank you!"
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Amber Willis

July 11, 2024

5  out of  5
rating by Amber Willis
"Tony showed up and showed out for us as always great job"
We responded:
"We think he's pretty awesome too!! Thank you!!"
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Nicole Adam

July 2, 2024

5  out of  5
rating by Nicole Adam
"Best Insurance Co I’ve ever used. Tony is my guy. He ALWAYS is on top of everything making sure things are good. He even just checks in from time to time. I have 4 cars , my home and life that I am able to afford. Thanks Tony at Keith Pennala State Farm 🙌🏼"
We responded:
"We appreciate this!! I can't wait to share with Tony! Thank you!!"
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Paul M

July 1, 2024

5  out of  5
rating by Paul M
"I didn't talk to Jake... I got better in Tony! He's great! Very relaxed, personable, and points you in the right direction."
We responded:
"Welcome to our agency! I am glad to hear about your positive experience!!"
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Chloe Whitsitt

June 28, 2024

5  out of  5
rating by Chloe Whitsitt
"I have been with this team for more than a few years on and off. I am a person who suffers from (diagnosed) mental health issues. Keith Penalas' Amazing Team, has suffered with me through meltdowns and always maintained Professionalism, Courtesy, and Care THANKYOU to Tony, Audrey, and the Whole Team Thanks Keith 🙏🏼❤️🙏🏼❤️🙏🏼"
We responded:
"The one made my morning shootnmy whole day! We appreciate you too Chloe!! I cant wait to share with the team! "